Ticketing and Box Office Information

PURCHASE TICKETS ONLINE

Visit our Calendar page or buy tickets on axs.com

BOX OFFICE

The Ford Amphitheater Box Office is open on show days at 12pm.

Will call tickets will only be available for pickup on the day of your show.

Please note, our Box Offices do not participate in presales or first day on sales. All presales and first day on sales are available online at axs.com.

Policies

Ford Amphitheater is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. Ford Amphitheater Box Office, AXS charge-by-phone, AXS.com). For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, Ford Amphitheater is not responsible for any fraudulent activity and will not honor invalid tickets.
Ford Amphitheater re-entry is NOT permitted except in designated emergencies and severe weather conditions.

ACCESSIBLE SEATING

For accessible seating at Ford Amphitheater follow the ACCESSIBLE SEATING link on the AXS page for the event you’d like to purchase.

Accessible seating is available in many places throughout Ford Amphitheater, including the front and back sections for the fire pit suites. As well as sections 102, 104, 307 through 309 and the lawn. Ticket limits set by the promoter/performer for each show will be applied to accessible seating areas as well. Please check the seating chart for details.

ABOUT AXS MOBILE

What is AXS Mobile ID?

AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.

Why did the venue decide to use AXS Mobile ID?

AXS Mobile ID allows for convenience, flexibility and security. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show.

How do I create an AXS account?

Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. If you do not currently have an AXS account you will be instructed to create one during your purchase. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. After completing the account information, you may buy, sell or manage any seats in your account.

ENTERING THE VENUE

How do I get into the venue?

AXS Mobile ID via the AXS app is the main form of entry. If you technically have a mobile ticket, but you don’t have access to a smartphone, please plan to come early and visit the box office first.

Get the AXS app if you haven't already
Open the App and sign in to see your tickets.
Show the ticket in the App at the entrance and get them scanned to enter.
Enjoy the event!
Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.

What if my guests arrive at different times?

Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.

TRANSFERRING YOUR TICKETS

A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers. Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically.

Here's how it works:
Click the Transfer button next to the event in your AXS account. Select the tickets to transfer and enter the recipient's information. On the review page, click the Transfer button to send the tickets. The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.

How will I know if my transfer was successful?

Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.

How do I accept Transferred Tickets?

If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.

Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time?

No. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).

Can seats be transferred to someone who doesn’t have an AXS account?

Yes! They’ll just have to create an AXS account to claim their tickets. They’ll also need to get the AXS app. When it’s time for the event, they can open the app to show their tickets on their phone.

Can I cancel a transfer?

It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.

SELLING AND BUYING VIA AXS RESALE

What is AXS Official Resale and where do the tickets come from?

AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.

SELLING YOUR TICKETS

AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by Ford Amphitheater. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) may not be valid.

Here's how it works:
Click the Sell button next to the event in your AXS Account. Select the tickets to sell, and then set your price and selling options. On the Review page, click the List Tickets button to finish. When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.

How do I know if I can sell my tickets?

If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter, artist, or team if you can sell tickets or not.

When I sell tickets, do I have to deal with the buyer?

Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.

When does a ticket listing expire?

It’s up to you! When listing tickets, you decide how long your listing will be available for others to buy. Generally, these are your options:

One Day From Now
One Week From Now
One Day Before Event
One Hour Before Start Time
At Event Start Time
One Hour After Event Start Time
Remember, you can remove your listing at any time (as long as tickets haven’t sold).

How do I remove a listing?

Just follow these steps:
Sign into your AXS Account and click Listings
Choose a listing and click Retract
Click yes, retract now. And you're done! Your tickets will no longer be listed for others to buy.

BUYING AXS RESALE TICKETS

When I buy tickets, do I have to deal with the seller?

Never, as long as you’re using AXS Resale. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.

What if a show is sold out?

As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets.