Everything you
Need to Know
Purchase Tickets Online
Visit our Calendar page or buy tickets on axs.com
For customer service: support.axs.com
Box Office
The Ford Amphitheater Box Office is open on show days at 12pm.
Will call tickets will only be available for pickup on the day of your show.
Please note, our Box Offices do not participate in presales or first day on sales. All presales and first day on sales are available online at axs.com.
Policies
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Ford Amphitheater is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. Ford Amphitheater Box Office, AXS charge-by-phone, AXS.com). For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, Ford Amphitheater is not responsible for any fraudulent activity and will not honor invalid tickets.
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Ford Amphitheater re-entry is NOT permitted except in designated emergencies and severe weather conditions.
Want to skip the line?
Get your Quick Pass with your tickets at checkout.
Your Quick Pass allows you to bypass the General Admission entry line upon arrival to the venue. Simply ask our Guest Services team to be directed to the dedicated Quick Pass entrance!
*Note: Quick Pass requires a separate event ticket for entry. Each patron requires their own Quick Pass.
Quick Pass is NOT early entry and does NOT compete with artist-driven VIP programs. It is just first entry when doors open to the public, and allows purchasers to enter immediately if there is a large line to get in.
Using AXS for Tickets & Entry
All you need to know about using the AXS app, mobile ID, and selling, buying and transferring tickets.
What is AXS Mobile ID?
AXS Mobile ID is a digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app. It is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID allows you to transfer, sell, and buy seats through an official marketplace endorsed by the venue.
Why did the venue decide to use AXS Mobile ID?
AXS Mobile ID allows for convenience, flexibility, and security. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites, and ensure that we know who is coming to the show.
How do I create an AXS account?
Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. If you do not have an AXS account, you will be instructed to create one during your purchase. You can also create an account without purchasing tickets by going to AXS.com and entering some basic account information. After completing the account information, you may buy, sell or manage any seats in your account.
How do I get into the venue?
AXS Mobile ID via the AXS app is the main form of entry. If you technically have a mobile ticket, but you don’t have access to a smartphone, please plan to come early and visit the box office first.
- Get the AXS app if you haven’t already.
- Open the App and sign in to see your tickets.
- Show the ticket in the App at the entrance and get them scanned to enter.
- Enjoy the event!
What is Quick Pass?
Your Quick Pass allows you to bypass the general entry line upon arrival to the venue. Simply ask our Guest Services team to be directed to the dedicated Quick Pass entrances at the North and South Gates.
*Note: Quick Pass requires a separate event ticket for entry. Each patron requires their own Quick Pass.
*All QUICK PASSES are non-transferable.
Quick Pass is NOT early entry and does NOT compete with artist-driven VIP programs. It is just first entry when doors open to the public, and allows purchasers to enter immediately if there is a large line to get in.
Bought tickets for a group?
Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.
What if my guests arrive at different times?
Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.
A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers. Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically.
Here’s how it works:
Click the Transfer button next to the event in your AXS account. Select the tickets to transfer and enter the recipient’s information. On the review page, click the Transfer button to send the tickets. The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.
How will I know if my transfer was successful?
Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.
How do I accept Transferred Tickets?
If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.
Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time?
No. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).
Can seats be transferred to someone who doesn’t have an AXS account?
Yes! They’ll just have to create an AXS account to claim their tickets. They’ll also need to get the AXS app. When it’s time for the event, they can open the app to show their tickets on their phone.
Can I cancel a transfer?
It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.
What is AXS Official Resale and where do the tickets come from?
AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.
Selling Your Tickets
AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by Ford Amphitheater. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) may not be valid.
Here’s how it works:
Click the Sell button next to the event in your AXS Account. Select the tickets to sell, and then set your price and selling options. On the Review page, click the List Tickets button to finish. When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.
How do I know if I can sell my tickets?
If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter, artist, or team if you can sell tickets or not.
When I sell tickets, do I have to deal with the buyer?
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
When does a ticket listing expire?
It’s up to you! When listing tickets, you decide how long your listing will be available for others to buy. Generally, these are your options:
- One Day From Now
- One Week From Now
- One Day Before Event
- One Hour Before Start Time
- At Event Start Time
- One Hour After Event Start Time
Remember, you can remove your listing at any time (as long as tickets haven’t sold).
How do I remove a listing?
Just follow these steps:
- Sign into your AXS Account and click Listing.
- Choose a listing and click Retract.
- Click yes, retract now.
And you’re done! Your tickets will no longer be listed for others to buy.
Buying AXS Resale Tickets
When I buy tickets, do I have to deal with the seller?
Never, as long as you’re using AXS Resale. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
What if a show is sold out?
As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets.
Directions
Ford Amphitheater, situated at 95 Spectrum Loop in Colorado Springs, is a state-of-the-art music venue in the rapidly expanding InterQuest area. Conveniently located near I-25, the venue is part of a thriving hub featuring premier dining, retail, and entertainment options, making it an ideal destination for live events and performances.
We look forward to hosting you at Ford Amphitheater!
Address
95 Spectrum Loop, Colorado Springs, CO 80921
Parking Map
Parking Options
There are many parking options when attending events. including several paid and free options.
Premium Parking – Lot 1
Premium Parking in Lot 1 offers the closest and most convenient access to the venue, just steps from the entrance for a seamless arrival. Available for purchase through Premium Services.
- Limited availability—pricing and details upon request
Preferred Parking – Lot 2
Preferred Parking in Lot 2 offers the closest public parking for quick and easy access to the venue, ensuring a hassle-free arrival.
- Available in advance for $35 on your event’s AXS.com ticketing page or on-site for $40 via cash or card
Available until capacity is reached. Free for carpools of four or more in a personal vehicle. Carpools do not include rideshares, shuttles, or commercial vehicles.
Phil Long Music Hall Parking
Phil Long Music Hall offers convenient and affordable parking just a 7-minute walk from Ford Amphitheater.
- $20 on-site (cash only), first come, first served until capacity is reached
Street Parking
Street parking on Spectrum Loop will be available at no additional cost on a first come, first served basis until capacity is reached. Spectrum Loop will remain open to through traffic with a partial closure behind the venue. The closure of Spectrum Loop will be manned and monitored to ensure safety and optimized traffic flow.
Nearby Offsite Parking
Bass Pro Shop offers free parking just an 8–10 minute walk from Ford Amphitheater. Conveniently located near Bourbon Brothers Smokehouse & Tavern for pre-show dining and Phil Long Music Hall for post-show afterparties, it’s a great option for concert-goers. Available until capacity is reached.
Ride-Sharing
A dedicated ride-share loop is conveniently located just outside the South gate of Ford Amphitheater. Please follow the signage to ensure safe and easy pick-up and drop-off for all patrons.
Shuttle Lot
Additional no-cost parking is available in the Shuttle Lot at Compassion International. Shuttles will depart at 5:30pm for each show and continue 60 minutes after the show ends or until the Ford Amphitheater site is cleared.
Address: 12290 Voyager Pkwy, Colorado Springs, CO 80921
Accessible Seating
Accessible seating is available in many places throughout Ford Amphitheater, including the front and back sections for the fire pit suites. As well as sections 102, 104, 307 through 309 and the lawn. Ticket limits set by the promoter/performer for each show will be applied to accessible seating areas as well. Please check the seating chart for details.
For accessible seating at Ford Amphitheater follow the ACCESSIBLE SEATING link on the AXS page for the event you’d like to purchase.
Frequently Asked Questions
AXS is the official Ticketing Platform of Ford Amphitheater. Buying through AXS is the best way to ensure the validity and authenticity of tickets for all shows at Ford Amphitheater.
Online – Click the “Buy Tickets” link on the SHOW DETAILS page of the artist you would like to see.
Purchase tickets via phone: 1-888-9-AXS-TIX (1-888-929-7849)
Call Center Hours: Monday-Sunday, 7am–9pm M-F
AXS uses digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for Ford Amphitheater. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally.
Your Quick Pass allows you to bypass the general entry line upon arrival to the venue. Simply ask our Guest Services team to be directed to the dedicated Quick Pass entrances at the North and South Gates.
Quick Pass is NOT an early entry ticket and does NOT compete with artist-driven VIP programs. It is priority entry when doors open to the public, and allows purchasers to enter immediately if there is a large line to get in.
*Note: Quick Pass requires a separate event ticket for entry. Each patron requires their own Quick Pass. All Quick Passes are non-transferable.
For accessible seating at Ford Amphitheater follow the ACCESSIBLE SEATING link on the AXS page for the event you’d like to purchase. Accessible seating tickets do not cost more than a non-accessible ticket.
Accessible seating is available in many places within Ford Amphitheater, including the front and back sections for the fire pit suites, sections 102 and 104, 307 through 309 and the lawn. Ticket limits set by the promoter/performer for each show will be applied to accessible seating areas as well. Please check the seating chart for details.
All dates and times are local (Mountain).
- No performances are currently scheduled for Ford Amphitheater, date, or artist you may have selected.
- Ford Amphitheater will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase tickets the day they are put on sale.
- Check the proper spelling of the artist, band, or venue. All words must be spelled correctly.
- Check to see you entered the proper Search Type and the corresponding artist, city, zip, or venue.
- Make sure there is proper spacing between your words (i.e. John Hiatt, not johnhiatt)
- Try a different search method. Search by city or zip instead of artist name or building name.
- The event may not be officially promoted by Ford Amphitheater or AEG Live. You may want to try finding the event on the artist’s official website or AXS.com
CLICK HERE to subscribe to receive email alerts for presales, upcoming events, and more cool stuff.
You may unsubscribe from this service at any time by clicking the unsubscribe link at the bottom of the concert calendar e-mail you receive.
Please visit our Directions page for detailed directions and a map.
Please call AXS, not Ford Amphitheater, if you have these issues prior to the event. They have information to track your order and will recommend a solution. You can find directions on how to reach customer service at AXS here.
For tickets purchased through artist fan clubs or other organizations, you should contact that organization directly for information.
All refunds are available at your point of purchase. If you purchased your tickets through AXS, please contact them to receive a refund or exchange for a postponed or canceled event. Instructions for AXS regarding postponed and canceled events are here.
Please visit our Suite Experience page for more detailed information.
Ford Amphitheater is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. Ford Amphitheater Box Office, AXS charge-by-phone, AXS.com). For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, Ford Amphitheater is not responsible for any fraudulent activity and will not honor invalid tickets.
Ford Amphitheater has partnered with Kaiser Permanente to provide guests with a Nursing Suite for a private comfortable place for nursing mothers. The Nursing Suite is located in the lower north plaza, to the right of the stage. Please ask any event staff personnel for direction and help access if needed.
If you are looking to cover a show for an official media outlet, please fill out this form.
Venue Policies
Please review our guidelines to ensure a safe and enjoyable concert experience for all guests.
- All shows are rain or shine.
- All shows are all-ages unless otherwise noted. Generally for concerts and special events, guests two years of age and older are required to have a ticket for entry.
- Valid ID is either a current, government issued ID (e.g. driver’s license, passport, military ID) OR a copy of your birth certificate, driver’s permit, combined with a photo ID (e.g. school ID, gym membership.) We do accept IDs digitally only via the MyColorado app.
- Ford Amphitheater uses walk-through metal detectors for all events. Guests should allow extra time for entry in the venue.
- Alternative accommodations for screening will be provided to those who need it.
- Guests who refuse screening will be denied entry.
- Camera policies are different for every event. Generally, personal cameras are allowed in the venue. Flash photography, video, and professional cameras (A camera with a detachable lens or a lens that extends more than 5 inches) are not permitted without prior venue approval. At tour / artist / other request, this policy may change for any given event. If you have concerns or questions about a specific show please contact the venue.
Clear Bag Policy
Ford Amphitheater enforces a Clear Bag Policy. Acceptable bag sizes and types include:
- One clear bag no larger than 12″ by x 6″ x 12″ OR a one-gallon clear re-sealable bag.
- Clear, small fanny packs no larger than 13 ” by x 6” x 3”
- Clutch purses no larger than 4.5” x 6.5”
Prohibited Items
For the safety and security of our guests, the following items are NOT permitted into the facility:
- No air horns/whistles
- No animals (except service animals)
- No cans
- No chemicals
- No coolers
- No drones
- No fireworks, smoke bombs, etc.
- No illegal drugs
- No large bags, large backpacks, suitcases, beach bags, equipment bags, hard case containers etc.
- No large umbrellas
- No laser pointers/pens
- No lawn chairs that have legs or any metal on them Examples HERE
- No metal water bottles / flasks
- No outside alcohol (see Alcoholic Beverage Policies)
- No outside food/beverages
- One factory sealed water bottle (24oz. or under) per person IS allowed in the venue
- No pucks, balls, or other missile-like objects
- No selfie Sticks
- No signs / signs attached to a stick or pole
- No skateboards, roller blades/skates, roller shoes, etc.
- No strollers or wagons
- No tarps / Large Blankets
- No unapproved pamphlets, handouts, advertisements, etc.
- No weapons (i.e. knives, pepper spray, stun-guns, any concealed weapons, firearms, etc.)
Allowed Items
These items ARE permitted:
- Yes any rain gear (i.e., rain coats, rain jackets, etc.)
- Yes blankets that are 8’x 8′ or less in size
- Yes empty plastic water bottles
- Yes one factory sealed water bottle (24oz. or under) per person
- Yes seat cushions, soft side seat backs, stadium seats (with no metal.) Examples HERE
- Yes small, factory sealed food items pertaining to food allergies or medical needs
- Yes umbrellas that fold to the size of your forearm
- Yes wheelchairs, walkers, and canes used for disabilities
Keep In Mind:
Please also keep in mind:
- Prohibited items can be show-specific, please contact the venue within a week of the show with any questions.
- Management and security reserve the right to assess items on a case-by-case basis.
- Any guests involved in a physical or verbal altercation are subject to ejection without refund and arrest.
- There is NO overnight parking in the lots surrounding Ford Amphitheater.
- Tailgating is NOT permitted in the parking lots.
Alcoholic Beverage Policy
Ford Amphitheater and our partners strongly encourage responsible consumption of alcoholic beverages. A summary of alcohol policies is listed below:
- You must have legal proof of age and be over 21 years of age to consume alcohol.
- Any guest who is intoxicated before entering Ford Amphitheater may be denied entry to the facility without refund. Any guest found intoxicated within Ford Amphitheater or causing a disturbance as determined by management, will be asked to leave the facility without refund and may be subject to further consequences.
- Ford Amphitheater does not allow alcohol (including bottled wine) to leave the venue.
- There will be a limit of two alcoholic beverages sold to each guest, per purchase.
- To encourage responsible drinking, Ford Amphitheater and Aramark participate in the Designated Driver program. The Designated Driver program promotes responsible consumption of alcoholic beverages.
- Ford Amphitheater management reserves the right to eject without refund and/or cite any individuals under the age of 21 who illegally purchase, possess, or consume alcohol or are visibly intoxicated.
- Individuals providing alcohol to those under 21 will also be ejected without refund and subject to citation.
- The cutoff time for alcohol sales varies by event. Please contact any guest relations staff for more information. Alcohol cutoff times are subject to change.
- Guests found with alcohol brought from outside the facility may be ejected without refund.
Smoking Policies
Please also keep in mind:
- Colorado state law prohibits smoking marijuana in public.
- Smoking tobacco and vaping are only allowed in designated areas
- Any guests smoking in a non-designated area will be subject to ejection without refund.